LYNN WORRELL
Albuquerque, NM 87120 Phone: (505)340-9568			Email: LynnWorrellNM@gmail.com
SUMMARY OF QUALIFICATIONS
	Award-winning, analytical professional with an extensive technical background and solid experience in the escrow and title insurance industry. Exceptional customer service skills demonstrated by receiving two “Customer First Quarterly Service Star” awards at First American Title Insurance Company for outstanding service in systems administration and the help desk. Strong accounting background with expertise in converting manual accounting systems into efficient computerized functions. Performs duties above expectations proven by consistently receiving promotions to positions of greater responsibility. Capable of managing projects independently under limited supervision. Computer skills include MS Word, Excel, Access, Multiplan, Dragon Naturally Speaking, Express Scribe, QuickTime Pro, Front Page, and Publisher, Visio, WordPerfect, Lotus 1-2-3, BoeingCalc, Basic HTML, Adobe PhotoShop and PageMaker, Jasc Paint Shop Pro and Animation Shop, and exceptional web navigation skills. Working knowledge of the following operating and networking systems: Windows XP, 2000, NT, MS-DOS, Pick and Novell.
PROFESSIONAL EXPERIENCE
	INDEPENDENT CONTRACTOR - Internet/Work-At-Home 2006 - Current Transcriber - Educational Videos * Transcription and editing of audio/video course content from online "Distant Learning" schools for members of the Deaf community. * Transcription and editing of audio/video media to provide access for non-native speakers of English to English content such as video books for children and educational radio and TV program broadcasts. * Editing and synchronization of transcription text with audio and video files. * Volunteer transcriber and captioning synchronizer of speeches and video content for the Obama presidential campaign. Clients include AutomaticSync.com, Tertia.us, CNET.com. [Sabbatical to care for family and recover from an illness] FIRST AMERICAN TITLE INSURANCE COMPANY, Concord, California 1981 – 1999 Title Services Clerk – Centralized Customer Service Department (1998 – 1999) * Designed and implemented production systems for an advertising product by producing graphics, text, and layout for promotional materials as ordered by the client. * Participated in the development of supporting software and computer systems used to interface with information providers and vendors involved in producing and delivering the product to clients. Systems Administrator – Information Systems Department (1996 – 1998) * Managed network security, troubleshooting, repair scheduling, upgrades, and installations for 35 branch offices. * Administered Novell 3.12 systems support on 200 + user LAN, including account setup, accessing rights, and supporting existing software for end-users. * Provided employee training on Windows, MS Word and Excel, WordPerfect, and Lotus 1-2-3. * Solved complex issues related to computer hardware problems. Systems Administrator – Accounting Department (1989 – 1996) * Expanded accounting department computer network from two shared PCs to 25 individual PCs. * Developed needs analysis for implementation and training of employees for installation of new computer network. * Installed computers and cable while administering network security. * Trained employees on how to utilize word processing and spreadsheet software. * Served as a seminar trainer in the organization’s Customer First program based on Tom Peters’ “Innovation in Customer Service- The Next Step.” Administrative Secretary to the Vice President of Finance (1985 – 1988) * Performed multiple accounting duties, including preparing annual 1099s for vendors, serving as a back-up for A/P and A/R, participating in monthly general ledger reconciliation and financial report production, processing claims, tracking financial data, and producing graphs for financial reports. * Assisted with the conversion of an outsourced accounting service to an in-house computerized system by participating in setup and input of accounting records and procedures. * Worked on various special products independently, including developing and implementing effective filing systems and writing procedures and job descriptions for several positions. * Managed the Receptionist and Accounts Receivable Clerk positions. * Relocated the accounting department to a new facility twice in six years. Administrative Assistant for the President’s Secretary (1981 – 1984) * Provided support to seven corporate staff members, including the Purchasing Manager, CFO, Auditor and Personnel Director. * Co-edited, wrote, and published monthly employee newsletter. * Served as temporary Personnel Administrator and acquired additional duties, including benefits administration and maintaining employee files. * Produced financial reports and analysis of employee benefit plans. * Prepared legal documents and financial reports for a leveraged buyout of the company.
	STATE EMPLOYEES TRADES COUNCIL, Burlingame, California 1979 – 1981 (labor union for California State building and trade employees ) Office Manager
	BACHE, HALSEY, STUART, San Francisco, California 1978 – 1979 (stock brokerage) Administrative Assistant
	MOSS LIGHTING, San Francisco, California 1977 – 1978 (Retail store) Accounting Assistant/Secretary to Owner
EDUCATION
	CERTIFICATIONS Novell 3.11 Network Systems Administrator Certification, 1996
VOLUNTEER
	BARACK OBAMA FOR PRESIDENT Sacramento for Obama Group January 2007 – current Campaign Worker for Presidential Candidate *Design, Edit, Write, Assemble, and Publish bi-monthly e-newsletter. *Maintain master mailing list of 500+ members. *Design, Edit, Author Content for Websites *Member of Communications Committee
	MODERATOR EXPERIENCE WWW.ABLE2KNOW.COM, Online 2003 – 2004 Volunteer Moderator * Moderated a message board community focused on free knowledge exchange and answered questions from members. * Enforced the Terms of Service and maintained the site as necessary. AMERICA ONLINE, Online 1992 – 1995 Assistant Forum Manager and Volunteer Chat Host * Served as a chat host and Assistant Forum Manager for AOL 3.0 upgrade and the Entertainment Channel. * Implemented the innovative “Roadie” feature on AOL that served as a tutorial to introduce the internet to new users and recruited volunteer hosts for this feature.

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LYNN WORRELL • Albuquerque, NM 87120 • Phone: (505)340-9568 • Email: LynnWorrellNM@gmail.com